Hi Hadfieldsam8768 👋 welcome to the community! Thank you for posting.
Sorry to hear you had some issues with your V6 to TV360 upgrade. There's a couple of things causing problems that you have mentioned here in this thread that we will need to offer support with.
1) Your issues upgrading the TV service.
2) Your expression of dissatisfaction and hope for a refund as a resolution.
In order to help with both of these issues I will need to send a PM to confirm a few account details, this way I can then investigate the issue with the TV service upgrade, and offer help raising a complaint where we can discuss the resolution )(your hope for compensation due to the issues upgrading.) You can find the PM in the top right corner of the page in your Inbox 📩. We can then return to this public thread with an update when possible.
If you can also please let me know in your PM reply which error code you have been receiving on the TV box this will help me to help you! Thank you for your patience in the meantime whilst I investigate and offer support.
Wishing you all the best 🌞