on 03-05-2022 17:06
Why does my virgin 360 box keep on rewinding and I have to reboot every time
V
Answered! Go to Answer
on 06-05-2022 16:45
Hi @Hunter12392
Welcome back to the community!
Sorry to hear you're having issues with your remote. Has the VIP's advise helped resolve this issue for you or are you still needing help? Let us know and we'll be happy to investigate this further for you.
on 03-05-2022 17:11
Can you explain a little more how & when this happens?
The instinctive answer here is to suggest a stuck "rewind" button on your remote.
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on 03-05-2022 17:14
Hi @Hunter12392
It shouldn't be doing that. Is this on live programs or recorded?
Have you tried rebooting the 360?
Have you checked your remote and made sure that the rewind button isn't stuck?
It might also be worthwhile changing the 360 remote batteries or resetting the remote.
Pressing and holding the TV and Rewind button for 10 seconds will factory reset the TV 360 remote.
on 03-05-2022 17:18
I bought a new remote control and the same thing happens I rewind manually and try to stop it but it just keeps rewinding I then have to switch it off and reboot
on 03-05-2022 17:25
Hi @Hunter12392
You bought a replacement 360 remote?
Or are you using a third party remote to control the box?
You could try factory resetting the 360.
To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
Keep Recordings
Format Disk
Select Keep Recordings which means you won't lose your recordings or any links you've set up. You will have to sign into apps such as iPlayer, Prime, Netflix and ITV Hub again, and a couple of other settings may change such as standby power consumption and match frame rate.
on 03-05-2022 17:30
Thank for all your help.
on 06-05-2022 16:45
Hi @Hunter12392
Welcome back to the community!
Sorry to hear you're having issues with your remote. Has the VIP's advise helped resolve this issue for you or are you still needing help? Let us know and we'll be happy to investigate this further for you.