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Dazza123
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Request to subscribe

I come home today to find my 360 box searching for channels, after waiting 10 mind or so with no change i went through the reset process but kept recordings,  everything seemed fine but suddenly a number of recordings are telling me to subscribe when I go to watch them. Right now I'm trying to watch 'I'm a celebrity....' whilst it's recording, but from the start. Ots asking me to subscribe rather than letting me play it, although I can watch it live, any ideas?? Just checked and I'm on the Maxit TV package so shouldn't be any issues 

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newapollo
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Re: Request to subscribe

Hi Dazza123,

It's possibly linked to the nationwide outage.

https://www.virginmedia.com/help/outage 

 

Dave

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I don't work for Virgin Media.

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japitts
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Re: Request to subscribe

If live TV is working but additional services aren't, there's a very good chance it's related to the ongoing issues.

At the very least, VM are unlikely to be able to progress certain individual issues until that's resolved

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Dazza123
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Re: Request to subscribe

Thanks for that, didn't even think to check VM website,  haven't looked yet this morning to see if its fixed but due to all the issues I've been having I assumed it was linked 😀 

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Corey_C
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Message 5 of 7
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Re: Request to subscribe

Thanks for your reply and update, Dazza123,

 

It should be linked to the outages experienced last week, however let us know if you are still having these issues.

 

Cheers,

Corey C

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Dazza123
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Re: Request to subscribe

Well this issue is fixed at least,  thanks 

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David_Bn
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Re: Request to subscribe

Do feel free to come back to us if you have anything further that needs addressing 

Kindest regards,

David_Bn

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