on 12-11-2021 17:47
Our stupid dog chewed through our cable power pack today whilst home alone and I have no idea which options are needed to get a replacement! They chewed the end with the plug not the end that goes into the tv box. Any tips on how to get a replacement- I would be very grateful 🙂
on 12-11-2021 18:17
Choose the options for "I have a fault with my TV service"
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on 12-11-2021 18:18
If it's the plug end they are universal and you could pick one up from most electrical stores.
on 12-11-2021 18:28
It’s also had the block punctured with teeth marks so unfortunately I would need the whole power pack
on 15-11-2021 10:10
Hello @LizT02,
Welcome to the community page, thanks for posting.
I am sorry to see that your dog has chewed your wires.
I will send you a private message so I can help you further.
Please look out for a plum envelope at the top right of your screen.
Many thanks,
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on 16-11-2021 15:40
Thank you for talking to me in a private message @LizT02.
I am happy that we have this arranged for you now 🙂 Please let me know how it works for you once it turns up.
Many thanks,
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on 21-11-2021 10:09
Hi thanks for this delivery - unfortunately it doesn’t fit the tv box. The male port WBD is too big for the tv box - it looks like it would fit our wifi hub but not our tv box.
I have attached the codes underneath the tv 360 box to aid finding the correct power pack. I have also attached the details in the side of the original power pack that was damaged for comparison.
many thanks
liz
on 23-11-2021 13:11
Hi LizT02,
I'm sorry to see the pack ordered doesn't fit.
Going through a few checks here, it's showing that an engineer is needed so I've arranged this for you.
you can view the time and date of the appointment via your online account here
Alex_Rm