Hi 2shoes,
The quickest way to get a remote would be to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone or wait for a member of the forum team to pick this up which could be 2 to 3 day's.
Or you could try the
https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote
link that doesn't work for ordering a replacement remote for the 360, it just asks you to call VM.
