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Replacement 360

Joining in

I have lost my remote for my 360 box. I have worked through the how to's but when I get to the "order remote", the button does nothing. How do I order a replacement?



Hi Robert,

The quickest way to get a remote would be to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone or wait for a member of the forum team to pick this up which could be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

You can use the TVGO app while you are waiting, or if your TV has a smart remote you might be able to pair that to the 360 box, my LG smart remote is paired to the 360 using Ziggo set-top box. You might need Ziggo Mediabox Next depending on the TV.


Forum Team
Forum Team

Hi Robertgreenhorn 👋 Welcome to the community! Thank you for posting. 

Sorry to hear you have lost your TV remote and are in need of a replacement. 

We would need to send you a PM to confirm a few account details so we can get a replacement ordered for you. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞