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MDavis5870
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Replace Tivo Box with TV360

Hi, I want to replace my Tivo box which I have had since 2012 with a TV360 and I am aware that a software upgrade is not possible and a new box is required.  Virgin Chat said I need an engineer to install but when I called the support line, I was told this cannot be arranged at present. Any advice welcome.  Ideally, i would like to receive the new box and install myself and return the old one.

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japitts
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Re: Replace Tivo Box with TV360

At present, in-home visits from VM staff are being limited to fault-fix scenarios only, which yours is not.

I don't know what your reasons for wanting V360 are, but you might find that swapping to a V6 box - which runs TiVo software but on the same hardware as V360 - could potentially be done by Quick Start self-serve.

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MDavis5870
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Re: Replace Tivo Box with TV360

Thank you for the reply.  I thought a restriction in visits may have been the reason but the support person I spoke to was unable to explain that.  I had not considered the V6 option but I may do that.

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