Menu

Virgin Media Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post a question

Reply
Paparory
  • 3
  • 0
  • 0
Joining in
259 Views
Message 1 of 3
Flag for a moderator

Repeatedly losing audio pairing

on ‎08-08-2021 19:57

On Virgin TV 360 box when I 'pair remote to audio system' (Hisense TV) it works okay for a time but then for no apparent reason changes to Vizio and I need to redo the pairing.

I have reset the remote and still happens.

0 Kudos
Reply
roy247
  • 2.33K
  • 170
  • 524
Problem sorter
236 Views
Message 2 of 3
Flag for a moderator

Re: Repeatedly losing audio pairing

on ‎08-08-2021 23:28

Turning off the CEC control on the TV has worked for some people.

 

0 Kudos
Reply
Robert_P
  • 4.02K
  • 189
  • 370
Forum Team
Forum Team
171 Views
Message 3 of 3
Flag for a moderator

Re: Repeatedly losing audio pairing

on ‎11-08-2021 08:52

Hello Paparory

 

Sorry to hear of the remote pairing issue, we appreciate you taking the time to raise this via the forums.

 

Have you been able to follow roy237's advice in regards to turning CEC off? Has this helped resolve the issue for you? We do have some helpful advice here in relation to remote control issues.

 

Please let us know.

 

Rob

0 Kudos
Reply

Digital life blog

Help videos

Help forum