Renewed Contract

[Andyclair]

Hi all,
Just renewed my contract but the new channels on my new contract have not come through, does anyone know how long this takes please

[Roger_Gooner]

If you did this over the phone it should update almost immediately, but an online change may take a day or two for the account to get changed. It won't harm to try a reboot of the box.

[Andyclair]

Thanks Roger.

How would I reboot the box please

[Roger_Gooner]

There is a power switch (not easy to find), turn off the box, wait for a few seconds and turn on again. Don't do this if the box is recording something.

[Matthew_ML]

Hey Andyclair, thank you for reaching out and a warm welcome to the community I am sorry to hear you are having some issues rebooting the hub.

Did the advice help you have been given or do you need some more assistance on this? Thanks