Hhave you tried factory resetting the remote?
Pressing and holding the TV and Rewind button for 10 seconds will factory reset the TV 360 remote.
If the remote appears to have stopped working wiggle it a few times.
Also check under Settings > System > Standby Power Consumtion is on Fast Start
If you need to pair the TV 360 remote with the TV to control volume, source or power then press Home > Settings > Audio & Video > Pair remote with devices > Press OK then Pair TV and follow the on screen instructions.
If the volume buttons aren't working on your 360 double check under Settings > Audio Video > Volume keys control that it isn't set to (TV make) amplifier instead of your TV make.
You can download the Virgin TV Go app as a temporary remote. It can be used to manage your recordings, and stream live TV and on demand content, also Sky Cinema using TV GO
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