Hi RAQUEL6,
Have you tried changing the batteries, or removing them for a minute?
Press and hold the TV and Rewind button for 10 seconds which will factory reset the TV 360 remote.
If the remote appears to have stopped working make sure the the power saving mode setting is on Fast Start
If you need to pair the TV 360 remote with the TV to control volume, source or power press Home > Settings > Pair remote with devices ? Pair TV and follow the on screen instructions
You can also pair the 360 remote by holding down the 'TV' button and '0' button together until the Standby button starts to flash.
Dave
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