I am a new customer of 3 weeks with virgin and already the remote control for my tv doesn't work properly. Everything works except the volume control and the mute button. Please advise. Its for the 360 box
Is it still paired with your TV or Soundbar, you can check by pressing Home, Settings, Audio and Video, and it lists what your remote volume keys are paired with, if it's not your TV or Soundbar the same menu has the option to pair your remote to whatever device you are using.