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feeneyk
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Remote Control Charge

Hi, 

My Horizon TV remote has suddenly stopped working I guess due to old age as its years old. 

I spoke to an agent Lorna about getting a replacement and she said it will be 20 euro which i disagreed with. I asked can it be waived to which she said cant, I asked could I speak to somebody who can to which i got a replay so they cant waive it either, sorry and hung up.. 

How do i get a new remote?

 

regards

kevin

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BenMcr
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Re: Remote Control Charge

Hi

As you've mentioned Horizon and Euros, need just to advise this forum is for Virgin Media UK, not Virgin Media Ireland, so can't help with your issue unfortunately.

I would normally post the contact details for Virgin Media Ireland, but you obviously already have them. I hope you do get your issue resolved.

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I work for Virgin Media - but all opinions posted here are my own