Relocating mini-box

[Mr_cartorious]

Hi. I'd like to relocate my mini-box from the bedroom it's currently in, to the conservatory at the opposite end of the house.

 I'm guessing this will need a cable reroute and therefore an engineer call out?

 Is there a specific non-fault call out option I can use to book an engineer? 

[SpacePhoenix]

The V6's don't have a mini-box version, sounds like you've got 360. I believe it's about £25 for non-fault issues

[Mr_cartorious]

Ah yes, good spot, it is the 360 box I've got.

[newapollo · Accepted solution]

Hi @Mr_cartorious 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Mr_cartorious]

Is there anyone from the Mod community around that could help me sort out an appointment please? I spent 70 minutes on hold yesterday before having to hang up so I could work, and when I eventually got through to someone via WhatsApp I got told they couldn't help as I was through to the wrong department.

Not a great customer experience so far, so I'm hoping a Mod can swoop in and save the day 👍

[japitts]

One of the VM staffers should respond to your thread, but they tend to work through posts in date order so you're best to leave this thread without any further replies - and hopefully by the end of the week you get a response.

[Jodi_S]

Hi Mr_cartorious,

A warm welcome and thanks for posting on our community forums. We can certainly arrange for a relocation of your services for you.

This will be at a cost of £25 on your next bill. I will pop you over a private message to take some details from you and we can get this arranged. Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Zach_R]

Hi @Mr_cartorious,

Thank you for getting back to me via private message so that we could take a look into things for you. As we discussed there, an engineer visit has now been scheduled and booked.

We're unable to confirm the date/time of the booking publicly for security reasons, but you can manage/reschedule it via your My Virgin Media online account if your plans change at all.

Let us know how it goes.

Thanks,