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Red button noise

Haggis1967
Joining in

on ‎24-09-2022 13:05

Horrific ear piercing tone on red button!

anyone got a fix for this??

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4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

on ‎24-09-2022 16:22

Hi @Haggis1967 

There isn't a fix as such, it's sometimes how it's transmitted.

I do find that on the odd occassion I can go back to the main channel and then go back into the red option and it might work without the "noise". Sometimes takes a few attempts trying but not always successful.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Gareth_L
Forum Team
Forum Team

on ‎26-09-2022 18:25

Hello Haggis1967. 

Thank you very much for joining our Community.
Can we please ask what content it was on the Red Button service?

We can check to see if anyone else had the issue?

Do you have any other similar issues with other content?

Gareth_L

 

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Haggis1967
Joining in
In response to Gareth_L

on ‎26-09-2022 19:06

Hi, 

  • it was on sky sports golf red button, not the first time it’s been like this, 
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John_GS
Forum Team
Forum Team
In response to Haggis1967

on ‎29-09-2022 08:01

Morning Haggis1967

Thanks for coming back to us. We're not aware of anything currently involving the red button but appreciate this has happened on other occasions. Please do pop back if you need us

Best,

John_GS
Forum Team


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