Recordings

[AoifeD]

Whenever I try to play recordings upstairs it comes up that it's buffering. In the diagnostics it says to connect via ethernet cable but I can't trail a cable downstairs so how can I fix this please? Thanks. 

[japitts]

The TV360 mini streams all recordings from your master box, it sounds like poor WiFi in the location your mini-box is in - could be the underlying problem here.

Do other WiFi-devices have a similar problem in this same location? Tablets, laptops, phones etc?

[AoifeD]

Hi japitts 

No my phone and laptop work fine in the same location so I don't think that's it. Also I never had a problem with the old box just this new 360 box.

[japitts]

What does the TV360 report for its wireless quality under the network diagnostics screen?

When you refer to your "old box", what was it? If you converted a V6, then the only difference is the software. If this was a TiVo, it didn't use WiFi.

If you're not sure - check at https://www.virginmedia.com/care/tv-fault/which-tv-box 

[roy247]

If it is just poor wifi you might be eligible for some free pods, see Here 

[Chris_W1]

Hi AoifeD, thanks for the message and welcome back to the forums. 

I am sorry to hear that you are having issues with the service and this is not the experience which we want you to have with us. 

How is the connection at the moment? Are you still having issues with the connection?

Kind regards, Chris.