Recordings on mini box

[EmmaC78]

Hi when I try to watch recordings on the mini box, I get a wee box pop up saying "Oops can't connect to living room. Please try again. there's no error code. I've tried doing a couple of fixes I've managed to find on here but still unable to watch them. Any ideas please?

Emma

[newapollo]

Hi Emma,

Go to Settings > System > Standby power consumption.

You have 3 choices.

Fast start  - the 360 starts quickly but is less energy efficient
Active start - more energy efficient than fast start but the box takes a little longer to start up
Eco start - the most energy efficient and probably the one you're using. It uses minimal power but takes a while to start.

The first two options are best if you have a mini box and want to watch a recording on it

[EmmaC78]

Thanks for your response, I've done as you suggested & still getting the same response. It's quite frustrating! 

Emma

[roy247]

Hi Emma,

Did you change to fast start or active start on your main box.

[EmmaC78]

Both boxes were already set to fast start, changed to active start & it didn't work, changed back to fast start & still not working.

[roy247]

Is the main box connected to the hub by ethernet or wifi, if it's wifi is it possible to try using a ethernet cable to see if it makes any difference.

[Tom_W1]

Hi @EmmaC78 thanks for your post, although I'm sorry to hear of your concerns raised here regarding the mini box recordings.

If you can advise as @roy247 has mentioned, as to how the main box is connected and try ethernet cable if it's not connected this way, we can take things from there and advise accordingly.

Many thanks