on 10-10-2022 20:23
Hey
I’m having problems with my box not deleting recordings that I have asked it to
tried resetting the box (power off fully and back on) no difference
tried deleting via app, no difference
any advice?
on 10-10-2022 20:52
Do a factory reset via the TV 360 settings, taking the option to keep recordings.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 12-10-2022 10:07
Thanks Ernie tried that and its made no difference
on 14-10-2022 10:53
Morning lividihard
Thanks for posting and welcome back to the community.
My apologies for the recording issues. Can you send us a video of this happening? Is it definitley a recording as well and not something pulled from the On Demand when doing a series link?
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill