Recordings failing to play - error cs2200

[adhouse]

Hi

SO I upgraded a couple of weeks ago to 360 and have had nothing but problems and wish I could revert back!

Firstly, after a week of recording programmes the box just decided to delete all of them. I just had an empty recordings screen.  Since then, everything recorded stops playing and I get the error CS2200.

I have restarted the box twice and still get the same problem with recordings.

Please can anyone help?

Thanks

[japitts]

It's likely your TV360 has a hard drive problem, but pausing live TV and watching slightly delayed (also a recording) is a good test. https://www.virginmedia.com/help/virgin-tv-error-codes/ confirms the same

You can either wait on this forum for a staffer to respond - this may be a couple of days - or call into report the fault.

[newapollo]

Hi @adhouse 

What happens if you pause a live program and play it back?

Pausing and playing back live TV is the same as recording a program and if the playback fails or stutters then it would seem to indicate a hard drive problem.

Often when this happens I would expect that the next problem will be error CS6002 (Can't find hard drive - picture below)

I think you will need the box swapping for a new one, but before  that, have you tried  factory resetting the 360?

To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options

Keep Recordings
Format Disk

If you choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up. You will have to sign into your apps such as iPlayer, Prime, Netflix and ITV Hub again. Also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

Since you don't currently have any recordings then choose the second option Format Disk.

[adhouse]

Thanks to you both for replying.  I have tried a factory reset but it just never came back up. I then reset by switching it off and on and yes, I did get the hard drive error code.

I guess a call is required!

Thanks again

[David_Bn]

Thanks for your post on our Community Forums @adhouse, and welcome back!

I understand you have since been able to speak to our team, and steps are being taken to have this resolved for you.

Do please keep the thread updated, and if required, we'll be on hand to assist you!

Kindest regards,

David_Bn

[dmacuk]

Impossible to talk to anyone now. You are just sent an SMS link.

When you go to that page and try to arrange an engineer, it insists on testing your system, fails and tells you to go back.

The most useless webpage ever. Seems it may have been written by the same people who wrote the new tivo system. Absolute crap!!!

[Robert_P]

Hello dmacuk

Sorry to hear of the issues experienced and we appreciate you raising this via the forums.

We can see you have spoken to the team since posting, we trust they were able to assist and make any necessary arrangements required.

If you need us again, please don't hesitate to get in touch via the forums and we'll help as much as possible.

Rob