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paulg262
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Recordings disappeared/deleted

We are on Virgin 360 and have two Virgin boxes. We have two profiles set up one for me and one for my wife. We have been away for a couple of days and she has come to watch some of the programs that she had recorded and were showing on the recordings before we went away and all her recorded programmes have disappeared. Mine are all still there but all her have gone. It was not a case of the system being full as it was showing at just 20% before we went away.

Has anyone else had this problem and should I be contacting Virgin as the boxes may be faulty?

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roy247
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Re: Recordings disappeared/deleted

Are the boxes 2 upgraded V6 boxes so they both have hard drives. If that's the case and the recordings that have disappeared are all on one box so there are no recordings left on that box and all the recordings you have left are on the other box. Then you probably do have a faulty box.

You could try doing a factory reset and if you have no recordings select the option to format the hard drive, you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

If it does it again you can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault or come back here for one of the forum team team to pick this up which might be 2 to 3 day's.

If you do have 2 boxes with hard drives and have one replaced there is a good chance it will be replaced with a 360 mini box with no hard drive.

 

gemima29
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Re: Recordings disappeared/deleted

Just happened to me as well!😖

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paulg262
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Re: Recordings disappeared/deleted

Thanks, I have arranged for an Engineer visit. I wasn't very confident that the call handler knew what the issue was or how to resolve it.

japitts
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Re: Recordings disappeared/deleted


@gemima29 wrote:

Just happened to me as well!😖


@gemima29 

If you have an issue with your TV service, best start a new thread explaining it.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Robert_P
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Re: Recordings disappeared/deleted

Thanks for the update paug262, please let us know how the visit goes.

 

Rob

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