Virgin Media Community

[gph]

When we play back a program recorded earlier this week, the playback is (usually) very unsatisfactory.  Sound especially is stuttering and sometimes the picture also.

Watching programs on catch up sometimes has the same problem.

Is anyone else having problems, or is there a problem with my TiVo box?

[japitts]

You've posted in the TV360 section, but referred to a TiVo - which do you have?

https://www.virginmedia.com/care/tv-fault/which-tv-box 

Problems with recordings usually mean either a signal fault affecting your live TV picture which is then recorded, or a hard drive issue that will affect all recorded content.

Neither of those would affect OnDemand, so you may have another issue. Further advice would partly depend which box you have.

[gph]

Sorry I posted in the wrong section.  Watching live seems to be fine, but watching recently recorded or catch up are not good - sometimes so bad as to be impossible to continue.

[japitts]

So which box do you have - TiVo or V6 I presume?

[Ayisha_B]

Hi @gph 👋,

A warm welcome to our Community Forums and thanks for your post. 

I am sorry you're having some issues with your recordings. 

Could you advise if all recorded content is impacted?