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Recording from new 360 box

I can’t seem to work out how to record. I get the message your main 360 box is starting but nothing has recorded so far 

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Virgin Media Staff
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Re: Recording from new 360 box

Hey Bernie, do you have just one 360 box or more?
You should be able to record from the TV guide or when watching a show, try both and let us know what happens.

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Re: Recording from new 360 box

I have two one in a room upstairs. I will try again but I tried 

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Virgin Media Staff
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Re: Recording from new 360 box

I assume one of those boxes is a little smaller than the other, right?
Can you try to set up a recordings on the bigger one first?

If that works try it on the smaller one next, and if that doesnt work you will need to call in to get it fixed. Make sure you enter your account details when prompted by the robot voice when you call in so we can get you to the right place 🙂
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Re: Recording from new 360 box

That worked for me I had the bigger unit upstairs so I had to swap them and now recording works fine. I have another issue when I turn on the tv it gots to the backav and not the 360 box 1 I have to change it every time I turn it on. Any help would be appreciated 

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Very Insightful Person
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Helpful Answer

Re: Recording from new 360 box

The bigger unit is the only one with a hard drive for recording. The smaller mini box should be able to instruct the big box to record via its WiFi or Ethernet connection, & then play back the recordings via the same link. If this is not working then there are issues with the connection from your mini box to your hub.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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