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Recording ending early

Kevw13
Joining in

on ‎21-12-2022 11:56

Recordings set for 2 mins early and 15mins end, but they are starting on time and ending on time? Mostly missing the ending?? 

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21 REPLIES 21

SaleBlade
Joining in

on ‎22-12-2022 23:14

Me too, started about a week ago, very annoying!

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roy247
Community elder
In response to SaleBlade

on ‎23-12-2022 00:40

Hi Kevw13 and SaleBlade,

What version software are you on, 4.33 or 4.34, go to Settings, Info, About, Build Version. 4.4X,, you would also see What's new in version 4.4X after you press info.

I haven't set an extended recording since the end of the F1season (3hrs) and had no problems but will try a 15 min test on something, is it anything specific channel or programme.

 

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Kevw13
Joining in
In response to roy247

on ‎23-12-2022 10:41

Hi.  Version 4.43.  When you fire up your recording ready to watch, there are visible spaces start and finish? To me seems dismiss my instructed setting,  1min early. And 15mins over, it was 5 mins over, but cut the endings off, Noticed more on programs with ads!   Cheers Kev  

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roy247
Community elder
In response to Kevw13

on ‎23-12-2022 19:47

Hi Kev,

I am also on 4.43 and set a recording of Law and Order on 153 this afternoon, used Advanced options and added 15 minutes and it recorded with the extra time.

Have you tried doing a factory reset of the box to see if it makes any difference, if you do just select the option to keep your recordings.

 

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Kevw13
Joining in
In response to roy247

on ‎23-12-2022 20:02

Hi. Will give that a try, just seems to be old Coronation Streets, Heartbeats? Had a check on a recording, you can see the start point is not coming on early, space in the recording tab start and finish? So it fires up at the check point and the 1 min early?  

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Kevw13
Joining in
In response to Kevw13

on ‎23-12-2022 20:51

Hi.  Just done a full reset, tried an recording from yesterday, still starts at check point, not to my setting 1 min early, may be ok on a new recording?  

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roy247
Community elder
In response to Kevw13

on ‎23-12-2022 21:05

Hi,

Yes you will have to try with a new recording.

 

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newapollo
Very Insightful Person
Very Insightful Person

on ‎23-12-2022 22:37

@Kevw13 wrote:

Recordings set for 2 mins early and 15mins end, but they are starting on time and ending on time? Mostly missing the ending?? 

Hi @Kevw13 

Are those the settings when setting the recording via the TV guide?

What are the recording settings set to in Settings > System > Recording Settings >  extra time before and after?  Just wondering if they are different and one is over riding the other setting

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Kevw13
Joining in
In response to newapollo

on ‎23-12-2022 22:57

Hi.  All set from the system settings, everything ties up?  Started couple more testers. 

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