Virgin Media Community

[NelTaran]

All my diagnosis are showing a good connection between the 360 box/hub/internet yet when I try to record it playback I get an alert saying that the 360 box is offline and that I need to turn it on. Any suggestions about what’s going on please. So far my 360 experience has been a shocker. Thanks. 

[newapollo]

Hi NelTaran,

Is this the main 360 box or a mini box?

[NelTaran]

Hello, thanks for responding. It’s the mini box. I checked the main box and through fiddling with that I’ve got the mini box to play back. But...that leads me to conclude that the two boxes are linked in this new 360 configuration rather than independent as they have been previously (with a V6 and TiVo). This seems a really retrograde step (?) and not what I was expecting - or advised. 

[newapollo · Accepted solution]

Check the settings on the main box. If it's on Eco mode that's what is causing the problem

Try switching it to fast or active 

[roy247 · Accepted solution]

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@NelTaran wrote:

Hello, thanks for responding. It’s the mini box. I checked the main box and through fiddling with that I’ve got the mini box to play back. But...that leads me to conclude that the two boxes are linked in this new 360 configuration rather than independent as they have been previously (with a V6 and TiVo). This seems a really retrograde step (?) and not what I was expecting - or advised. 

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Before you could record on both boxes now you can only record on the main box as the mini box has no hard drive, both boxes need to be set to Fast start or Active start, you can still set recordings on the mini box and they record on the main box, you then basically stream from the main box.

[NelTaran]

Thank you @roy247 and @newapollo.