I was recently sent a 360 box as an upgrade, but not a 360 remote. The 360 box works to a fashion with a paired V6 remote but I have to turn it on manually and some functions don't work. I have spent about 6 hours in total explaining this to at least 5 agents at the call centre, 2 of whom promised me that a new 360 remote would be with me by 26th April at the latest. It has not materialised, but strangely I have been sent an additional power cable for my new Super Hub 3 ! I can see all the wonderful features of my new box, but I cannot use most of them. Is it really so difficult to fulfill a technical request as simple as this? I am at a loss to understand how trained call centre staff can assure me my problem has been dealt with, when clearly they have no control over dispatch of equipment. I imagine I am not alone in my frustration. I have enjoyed many years of excellent TV and broadband supply from Virgin Media, but this falls far short of acceptable customer service.
Welcome to the forum page and thanks for posting this on here,
sorry to hear you're having some issues, I can appreciate this is not ideal but we will try and get this sorted for you.
I will send you over a PM with some information I need you to confirm just so we can take a look a closer look into your account, so if you take a look at your right hand corner of your screen, you should see a purple envelope, click on that and it will take you to PM's 🙂