Watching UHD recordings on minibox

[djfboo]

I’m in the same position as the original poster. When I try to watch any of my UHD channel recordings, across my wired network, on the mini box I get a pop up message stating:

“You recorded this on ‘(name of main 360 box)’. The channel only lets you watch it on that box.”

This strongly suggests it is limitation of the system be that hard or software related. Would a Virgin representative please confirm the situation?

Thank you.

[japitts]

Which channel are these recordings from?

[djfboo]

I’m having the same issues as the original poster. When trying to watch UHD channel recordings made on my main box on my mini box, across my wired network, I get this message:

“You recorded this on ‘360 box name’. The channel only lets you watch it on that box.”

The makes it clear the issue is known within Virgin and is either a software or hardware limitation.

Would a Virgin representative please explain the situation and inform us what is being done to rectify it or are we stuck with it unless we have two main 360 boxes?

Thank you,

Dan.

[djfboo]

I’m having the same issues as the original poster. When trying to watch UHD channel recordings made on my main box on my mini box, across my wired network, I get this message:

“You recorded this on ‘360 box name’. The channel only lets you watch it on that box.”

The makes it clear the issue is known within Virgin and is either a software or hardware limitation.

Would a Virgin representative please explain the situation and inform us what is being done to rectify it or are we stuck with it unless we have two main 360 boxes?

Thank you,

Dan.

[japitts]

Which channel are these recordings from?

[djfboo]

Virgin’s own ‘Ultra HD’ channel. I can watch it live on both boxes.

[Steven_L]

Thanks for coming back to us djfboo, I will get this looked into as I'm not sure if there is a limitation that prevents you from watching recordings on other boxes. I will let you know as soon as I have any further updates. 

Kind Regards,

Steven_L

[djfboo]

[Chris_W1]

Hi i_nabby68, tanks for the message and welcome back to the forums. 

I am sorry to heat that you have not been able to watch the recording. 

Can you confirm if the box is set to fast start or active start? 

Kind regards, Chris

[djfboo]

Hi Steven,

have you managed to get to the bottom of this?