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Re: “Upgrade” to 360 not working and now all extra services not available

Niki3
Joining in

I am having the same problem 

4 REPLIES 4

Niki3
Joining in

I have got M63 error. It says to ring I work for NHS and am on long days so cannot ring. Have had new account and now cannot get apps or record . Why 

japitts
Very Insightful Person
Very Insightful Person

What problem is that?

Rather than add "me too" to someone else's thread, it's often better to explain your issues in a new post - it's quicker in the long-run and saves answers being confused between users.

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japitts
Very Insightful Person
Very Insightful Person

Duplicate threads have now been merged - use the "reply" button at the bottom of this thread to keep all the replies in the same place.

What do you mean by "had new account"? - Have you accepted an offer, or requested to, convert to TV360 from either TiVo or V6?

Or is this M63 error totally out-of-the-blue with no apparent cause?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

John_GS
Forum Team
Forum Team

Hi @Niki3 

Thanks for posting and welcome to the community.

Sorry to hear of the issue with the 360 upgrade. I'll send you a PM now to assist further.

Best wishes.

John_GS
Forum Team


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