Virgin Media Community

[Mick1001]

Having same issue with some code MA1/4/0 

don’t have the time or energy to sit for an hour on the phone. 

[Mick1001]

@Kain_W 

any idea if anyone else will be getting help with this issue? 

Michael

[japitts · Accepted solution]

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@Mick1001 wrote:

any idea if anyone else will be getting help with this issue? 

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@Mick1001 

You'd added to someone else's thread, and the forum team were rightly responding to that user.

I've now moved your posts to a new thread, which the team should respond to in due course.

[mhl]

After the intervention of @Kain_W from the VM support team, and an exchange of several PMs with him, a visit by a technician was eventually arranged. The fix was a replacement for one of my 2 V6 boxes - once that was installed and initialised my second V6 box auto-upgraded straight away.
Patience is needed with the VM support system but their technicians who come to the premises to fix a problem are usually very good.

[Tom_W1]

Hi @mhl thanks for your reply here.

That's great news - glad that we were able to get everything sorted for you eventually!
Thanks for your patience, it's much appreciated.

Many thanks