@japitts wrote:
@keithrose wrote:
Maybe a little better training required?
Well done keeping those screenshots, and thankyou for posting them. The staff will probably be along to respond in due course, but I will flag this thread via the VIP-channels incase they want to action it sooner.
I would say that judging by the very poor grammar by the VM rep in that screen shot, its more likely a conversation with an Indian call centre VM rep who has no clue as to what or how the 360 box even works.
¯\_(ツ)_/¯
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