Hi Lorenzo3,
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
When on the M50 package you should be getting as close to that as possible. You will get a higher speed when connected via wired as opposed to wireless however we can help support with both if you are having an issue.
In terms of the 360 service, you can read more about that here: 360 service
Let us know if you need any further help or advice 🙂