This is happening to me now and has been for a few months. I'm not very happy with Virgin lately and I pay over £100 a month and its a shoddy service. I'm going to look around at other providers and see that the deal is.
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There isn't an error code C218 on the 360 box. All the 360 error codes begin with the prefix CS.
Do you have a V6?. The boxes look the same but the 360 has voice control on the remote.
If it is a V6 then the error code would probably relate to your internet connection dropping on the set top box.
An ethernet connection is better than WiFi.
Do you have problems with the internet dropping on other devices?
I don't work for Virgin Media.
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@Gerard-Londonhad originally tacked onto someone elses thread in the 360 board and I quickly moved their post to a new thread earlier 😉
Can you check on this page as to which box you have? Also a TiVo/V6 has the TiVo logo in the top-right corner next to the video preview screen.
Confirming which box you have, and the error code - will both help us to offer advice/resolution.
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Welcome to the community!
From reviewing the error code it would indicate that it is a V6 box.
The first step I'd advise is to reboot both the Hub and the TV box (not from the mains) and ensure both coax cables are securely fastened.
If that doesn't resolve your issue then, please reconnect the TV box to the router via these steps;
Navigate to Home>Help & Settings>Settings>Network>Change Network Settings
Once done, select the option Connect to WiFi
Let us know how you get on!
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