Menu
Reply
jonathanpye
  • 447
  • 17
  • 109
Fibre optic
256 Views
Message 1 of 4
Flag for a moderator

Re: TV 360 - A Step Backwards

Its peculiar this thread exists now reporting a similar issue to me.

In the last few weeks since the last update my 2nd tv360 keeps going Amber too. My box is an upgraded OTA V6 which was working fine until the upgrade which changed the blue standby to red. I've had the box for many years.

-------------------------------------------------------------
Services and Equipment;
HUB4
x2 V6 Upgraded to tv360
Ultimate Ooomph Gig1 with UHD
VM Telly Tablet
0 Kudos
Reply
Sofia_B
  • 567
  • 21
  • 56
Forum Team
Forum Team
174 Views
Message 2 of 4
Flag for a moderator

Re: TV 360 - A Step Backwards

Hi @jonathanpye

 

Thanks for your post 🙂 

 

I'm very sorry to hear you've been having some issues with your box since the update, I can appreciate this is frustrating and we apologise for any inconvenience caused. 

 

I've had a little look at your account and one box is performing as it should, I'm having trouble reaching the other box to run diagnostics. Is this currently turned off? If so, please turn this back on so I can run some tests and see if there are any issues on our end. If the box is on, is the amber light still showing? 

 

Thanks, 

 

Sofia
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
jonathanpye
  • 447
  • 17
  • 109
Fibre optic
146 Views
Message 3 of 4
Flag for a moderator

Re: TV 360 - A Step Backwards


@Sofia_B wrote:

Hi @jonathanpye

 

Thanks for your post 🙂 

 

I'm very sorry to hear you've been having some issues with your box since the update, I can appreciate this is frustrating and we apologise for any inconvenience caused. 

 

I've had a little look at your account and one box is performing as it should, I'm having trouble reaching the other box to run diagnostics. Is this currently turned off? If so, please turn this back on so I can run some tests and see if there are any issues on our end. If the box is on, is the amber light still showing? 

 

Thanks, 

 


Hi Sofia

Double checked the 2nd box, live channels via co ax are ok  and its connecting via wifi to the other box.

I never turn it off

I noticed the reversed arrows flashing yellow the other day, possibly why you couldn't see it?

It's always been somewhat problematic in various ways.

It is in the bedroom upstairs and connects to the hub 4 located in the living room downstairs  via Wifi.

Please check again.

Regards

Jonathan 

 

 

-------------------------------------------------------------
Services and Equipment;
HUB4
x2 V6 Upgraded to tv360
Ultimate Ooomph Gig1 with UHD
VM Telly Tablet
0 Kudos
Reply
Corey_C
  • 3.98K
  • 220
  • 335
Forum Team
Forum Team
103 Views
Message 4 of 4
Flag for a moderator
Helpful Answer

Re: TV 360 - A Step Backwards

Thanks for your reply, Jonathan, I'll send you a private message to confirm your account details.

 

Cheers,

Corey C

0 Kudos
Reply