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andy010576
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Re: Sound out of sync

I have an LG TV and no matter what I do I don't seem to be able to get the sound to sync. Just joined Virgin and so far not overly impressed. it may be a long 18 months trying to avoid watching people mouths until I can move provider again.

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Serena_C
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Re: Sound out of sync

Hi @andy010576

 

Welcome to our Community Help Forum 🙂

 

Thank you for making your first post regarding the issues you are having with getting the sound to sync on your LG TV, I'm sorry to hear that we've not got off to the best start with you and you are not impressed.

 

Does the sound go out of sync on ever channel or is it only on certain ones?

 

Does it work properly without the sound bar?

 

Please do let me know,

 

Many thanks,

 

Serena

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andy010576
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Message 3 of 16
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Re: Sound out of sync

Hi Serena,

 

Thanks for your quick reply. Not sure about it being all channels but I think do. It does work correctly without the sound bar which I have connected with an optical cable.

Thanks, 

Andy

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Serena_C
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Message 4 of 16
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Re: Sound out of sync

Thanks for the details @andy010576

 

Have you tried following these steps on your TV: Home -> Help&settings -> settings ->audio -> dolby digital, and then switch to the other function (dolby or PCM)

 

Please let me know if this improves things 🙂

 

Serena

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andy010576
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Message 5 of 16
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Re: Sound out of sync

Hi. I've tried all the settings on the TV. some seem to work but then goes I but goes out if sync quite quickly

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andy010576
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Re: Sound out of sync

Yeah, I've tried all the settinga on the TV. Thought one resolved it but then went back out of sync. 

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Serena_C
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Message 7 of 16
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Re: Sound out of sync

Ah okay, thanks for letting me know @andy010576

 

Have you tried using a different / new HDMI cable?

 

Serena

 

 

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andy010576
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Re: Sound out of sync

I wil try that and let you know. Just working at the moment so will get back to you when I've tried it 👍

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Serena_C
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Re: Sound out of sync

Thanks Andy, please do pop back on here later and let me know how you get on once you try a different / new HDMI 🙂

 

Kind Regards,

 

Serena

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andy010576
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Message 10 of 16
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Re: Sound out of sync

Hi Serena,

The sync issues seem to just be on items we have recorded or catch up tv. Any ideas? 

Thanks, 

Andy

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