Sound cutting out every so often

[StevieT2]

I have the same problem happens on both live and playback, my TiVo box has been replaced..  same issue

[japitts]

@StevieT2 

Better to start your own thread than add to someone else's, the post you added to referenced a 360 and you've referred to a TiVo. Can you confirm? Check here If you want to make sure.

How is your box connected for sound? Is it HDMI to your TV, or do you have any optical connections to A/V kit?

Does toggling stereo/PCM have any effect? Home > Help & Settings > Settings > Audio

Are there any particular channels affected (including SD/HD)?

[StevieT2]

Hi, I'm new to Virgin Media and can confirm that it is a 360 box, sound is connected via hdmi cable

[japitts]

Are there any particular channels affected (including SD/HD)?

Have you tried toggling the Dolby setting under Settings > Audio & Video?

[Sofia_B]

Hi @StevieT2.

Welcome to the community and thanks for your first post, we're happy to have you with us 🙂 

I'm sorry to hear you're having some sound issues with your 360 box, I appreciate this is frustrating and we apologise for any inconvenience caused. 

Have you found this happens across all channels? As helpfully advised by @japitts, have you looked into the Dolby setting on the box? 

Let us know. 

Thanks, 

[StevieT2]

Hi Sofia, yes the sound cuts out over all channels. I have disabled the Dolby setting it still happens occasionally but less than when Dolby was active.

[Sofia_B]

Thanks for getting back to me @StevieT2.

I'm going to send you a PM for some more details so we can look into this for you. 

Please look out for a notification in the purple envelope located in the top right hand corner of your screen. 

Thanks,