It's better to start your own post rather than adding to someone elses - replies can get confused otherwise. Not to worry - I've done it for you this time.
First thing - you've posted in the V360 board, but is this the box you have? Check here if you're not sure. Assuming you do have a 360 and not a V6, you've referred to your "main box" - does this mean you have a main 360 & a mini-one (no HDD) upstairs?
Aside from that - do you have problems with live TV viewing? Or is it only when you pause/rewind live TV, or watch recordings? If so.. that suggests your hard drive has problems.
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Thank you for getting back to us, and apologies about the delayed response.
Have you turned the TV box off and on using the button at the back of the box?
Can you clarify if this issue is still ongoing? Is this mainly happening on recordings, or on live TV? Would you be able to explain what happens when you try to watch recordings and if you receive an error code?
If you're seeing an error code on screen, please take a look here to see if this is a known error code to us. This may be able to help resolve the issue.
Please let us know so we can diagnose the issue a bit more.
Thank you for getting back to me so quickly, and for completing all the checks!
I'm sorry to hear that this issue is still ongoing.
I was able to navigate your account from the details that you provided on our Forum. I have taken a look at your TV boxes and I can see that there is an issue with one of them. I think the best thing to do at the moment, is to book you a technician appointment.
I am not able to confirm the date and time of this appointment. However, you will be able to manage this on your online account.
If you are showing any symptoms or are self-isolating for any reason, you can re-schedule your appointment using the same link provided.
I hope this helps, and please keep us updated on how your appointment goes!