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Re: Pixelation on many channels

davef28
On our wavelength

Yes. Started Wednesday or Thursday and router keeps dropping. I am in Hertfordshire but a colleague in Slough has same issue. Had router replaced yesterday but same issue. VM seem to know nothing about it. Someone on here must be able to raise this as a major issue please. 

12 REPLIES 12

Thank you @davef28 

Did you have a visit on Tuesday with an engineer? If so how did it go? 

I did and he said VM had now admitted there were issues for a lot of Hertfordshire, issue was probably at Luton. Shame call centre we’re not aware. Are we getting compensation for 5/6 days of interruptions. 

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @davef28,

Thanks for getting back to us, with regards to compensation, you can find out if you are eligible and if so how much you will get via our website here.

Joe