Pixelation on many channels

[davef28]

Yes. Started Wednesday or Thursday and router keeps dropping. I am in Hertfordshire but a colleague in Slough has same issue. Had router replaced yesterday but same issue. VM seem to know nothing about it. Someone on here must be able to raise this as a major issue please. 

[davef28]

In Herts and same issue. VM unaware !!!!

[davef28]

Have done and engineer turned up replaced router and no different. Seems to be an issue in SG postcodes for sure but also Slough. Social Media is a way of sharing issues and people may have reported but VM seem oblivious to it. Why ?

[davef28]

Are you able to escalate the pixelating and network issues that loss of people seem to be having, Mainly off Luton hubs from what I can gather. SG Postcodes. Faults know nothing. Many thanks. Started Wednesday 27th September. 

[Joseph_B]

Hey @davef28,

Welcome back to the Community Forums and thanks for the post.

I can see you have spoke to our team with regards to this issue since making this post, I hope they were able to help you with your issue further?

Joe

[davef28]

Waiting for an engineer to turn up. Internet went down this morning. I am concerned it was across Herts and VM did not seem to be aware !

[davef28]

FYI Broadband went down again at 12:15 and TV was being interrupted. I assume the engineer will have this knowledge 

[davef28]

And family around the corner are having same issue. Please escalate 

[slartibartfast1]

Exactly the same for me, also SG postcode. At least one of the forum mods has replied to you. I haven't been so lucky. 

[slartibartfast1]

Just spoke to Virgin on 150 and was told they were aware that 25% of users in SG area have the pixelation and network issue. I asked why the service status didn't mention this and was told because the issue wasn't big enough which sounds a bit odd to me. Isn't that the whole point of the service status page, giving notice of local issues?

It will be interesting to hear what your engineer says.