Check on the local status line, 0800 5610061, if anything is reported.
If nothing's listed, follow the normal faults process and report your service problem. Social media is not part of the fault reporting process.
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Hi @Novice_1 thanks for posting and welcome back to our community.
Sorry to hear you're have a poor TV service. And sorry for any inconvenience this may be causing your household. For future reference, you may wish to check for possible issues in your area here. You can also book a technician via that link if needed. However, as you've reached out to us, I would love to help you resolve the issue. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.