Thank you for coming back to us, the offer for Oomph customer and the UHD channels is only valid for new customers from the 5TH May 2021, we are sorry if this wasn't made clear and for any inconvenience caused, You can find out more around this offer here.
If you do wish to take up the Sky UHD package for a additional £6 per Month this can be added, you can added via your remote control or on my package on your Online Account..
I guess it's my fault for thinking that the ultimate oomph included ALL the UHD and not just a small proportion of it. VM have obviously since realised that calling it ultimate oomph was a false promise and thats why it's now included in the package.
I don't want to pay £6 extra per month on top of what is already a lot of money per month - how about a goodwill gesture to get it added to bring me in line with what I would have got if I had signed up just 6 weeks later?
Thanks getting back to me anyway, it is appreciated not to have to sit on the phone line!
You could be quite correct as they seem to keep moving the goalposts, I am beginning to wonder if the IT ticket is to change it back to only free for new customer's because when I posted 2 weeks ago it said the same about renewing in the legal stuff at the bottom of the page and I now it doesn't from a quick look, unless I missed it. Maybe the plan is to change the web page completely.