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Re: Disney+ causing box overheat error

Chelle_9899
Joining in

Hi there, 

I have this same issue! It's so annoying, did you get the problem fixed?

4 REPLIES 4

Lee_R
Forum Team
Forum Team

Hi @Chelle_9899 thanks for posting and welcome to our community.

Sorry to hear your box is overheating when watching Disney+. And sorry for any concerns this may be causing you. As this app is for our TV 360 customers, can you advise if your box is a TV 360 box?  Or is it an updated V6 box?  Are you receiving any error messages etc?

Regards

Lee_R

Yes I have a 360 box and I just get a message saying the box is overheating then it turns off. 

Thanks for confirming Chelle_9899,

So I can get a few more details from you I've popped you over a private message.

Alex_Rm

Alex_RM
Forum Team
Forum Team

Thanks for confirming those details with me over private message Chelle_9899,

I've arranged a technician visit, you'll be able to view the time and date of the appointment via your online account here 

Alex_Rm