on 29-05-2023 22:04
Hi there,
I have this same issue! It's so annoying, did you get the problem fixed?
on 01-06-2023 10:03
Hi @Chelle_9899 thanks for posting and welcome to our community.
Sorry to hear your box is overheating when watching Disney+. And sorry for any concerns this may be causing you. As this app is for our TV 360 customers, can you advise if your box is a TV 360 box? Or is it an updated V6 box? Are you receiving any error messages etc?
Regards
Lee_R
on 12-07-2023 17:04
Yes I have a 360 box and I just get a message saying the box is overheating then it turns off.
on 12-07-2023 20:48
Thanks for confirming Chelle_9899,
So I can get a few more details from you I've popped you over a private message.
Alex_Rm
on 13-07-2023 16:13
Thanks for confirming those details with me over private message Chelle_9899,
I've arranged a technician visit, you'll be able to view the time and date of the appointment via your online account here
Alex_Rm