and I have just upgraded to the volt package and wish I hadn't.
From the reads of your post, you're getting two things confused.. I've also moved your post to a new thread - the one you'd added to was almost a year old.
1: A package change - the price you pay for the bundle of services you receive. This includes your broadband speed, TV pack, phone allowances etc.
2: The software your TV box runs on - it sounds like you've moved from TiVo/V6 > 360.
Element 1 does indeed come with a 14-day cooling off period, but is not the bit you're talking about.
Element 2 is the irreversible bit - TV360 is completely different software to TiVo/V6 and the differences are very well documented on here. Just as well documented is the fact that a (voluntary) decision to convert your STB software is irreversible.
Although many people do elements 1 & 2 at the same time, they are completely separate and can be done independently of each other.
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