When ever I watch TV my Virgin Box I get a message in the top right of the screen ever couple of minutes saying my remote can control the box. However, the remote switches between being able to control my TV and sound bar. Often resulting in sound coming from either device.
I have a Philips TV and a Sony Soundbar connected with ARC - reading other forum posts this is a known issue and I've had it since going to Virgin 360
When is VM going to sort this out? Who in tech support can I talk to this about?