Menu
Reply
Riirii21
  • 2
  • 0
  • 0
Joining in
162 Views
Message 1 of 4
Flag for a moderator

Purchases Restricted

  • Hi I am having this exact same issue please can someone look into this for me thanks
0 Kudos
Reply
Robert_P
  • 5.56K
  • 252
  • 478
Forum Team
Forum Team
109 Views
Message 2 of 4
Flag for a moderator

Re: Purchases Restricted

Hello Riirii21

 

Sorry to hear of the purchase issues experienced, thanks for raising this via the forums and welcome to the community.

 

These can be applied for a number of reasons, we would ask you to make sure the account is up to date and no overdue balances or missed payments. You can do this here or via your online account. If there is any overdue balances you would need to speak to the team on 150 or 0345 454 1111 as we aren't able to take payments via the forums.

 

Hope this helped, let us know.

 

Rob

0 Kudos
Reply
Riirii21
  • 2
  • 0
  • 0
Joining in
81 Views
Message 3 of 4
Flag for a moderator

Re: Purchases Restricted

Hi

 

this happens even when there is no overdue balances 

0 Kudos
Reply
Paul_DN
  • 10.71K
  • 546
  • 1.09K
Forum Team
Forum Team
56 Views
Message 4 of 4
Flag for a moderator

Re: Purchases Restricted

Hi Riirii21,

Thank you for reaching back out, sorry to see you have still been unable to make any purchases, I was able to locate you with the details we have for you and can see a possible issue, so I can help and look further into this I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

0 Kudos
Reply