Purchases Restricted

[Riirii21]

• Hi I am having this exact same issue please can someone look into this for me thanks

[Robert_P]

Hello Riirii21

Sorry to hear of the purchase issues experienced, thanks for raising this via the forums and welcome to the community.

These can be applied for a number of reasons, we would ask you to make sure the account is up to date and no overdue balances or missed payments. You can do this here or via your online account. If there is any overdue balances you would need to speak to the team on 150 or 0345 454 1111 as we aren't able to take payments via the forums.

Hope this helped, let us know.

Rob

[Riirii21]

Hi

this happens even when there is no overdue balances 

[Paul_DN]

Hi Riirii21,

Thank you for reaching back out, sorry to see you have still been unable to make any purchases, I was able to locate you with the details we have for you and can see a possible issue, so I can help and look further into this I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.