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MonkeyTennis14
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Problem M1/4/40

on ‎05-03-2022 19:59

  • Trying to upgrade V6 box tonight, encountered this problem error code: M1/4/40. 
    Says pls come back later on. However later on does the same thing. 
    Can anyone help pls?
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roy247
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Re: Problem M1/4/40

‎05-03-2022 21:28 - edited ‎05-03-2022 21:28

I think this error means your account is still setup for TiVo.

You will need to call Virgin, 150 from a Virgin phone (landline or mobile), or 0345 4541111 from any other phone.

 

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newapollo
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Re: Problem M1/4/40

on ‎06-03-2022 16:58

Hi @MonkeyTennis14 

A few forum posts suggest some customers have been able to by pass this error by either deleting some of their recordings (they will all be deleted anyway when the 360 update completes), or by removing the power from the set top box for 5 minutes.

If both of the above fail then you'll either need to call in and speak to TV Faults, or wait a few days for a member for the Forum Team to pick this up.

Dave

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Kath_F
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Re: Problem M1/4/40

on ‎08-03-2022 18:12

Hi MonkeyTennis14, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that the upgrade to 360 didn't go as planned. Taking a look at our systems today I can see since posting, things have been resolved. 

If you are still having any issues, pop back and let us know. 

Thanks, 

Kath_F
Forum Team


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