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Premier Sports error

Anonymous
Not applicable

on ‎19-12-2021 11:18

I was trying to upgrade to Premier Sports through the app on 360 but keep getting the error code TU7/10346.

Is there a way to resolve this, thanks.

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2 REPLIES 2

LittleMick73
Superstar

on ‎19-12-2021 12:25

Hi have you tried phoning as a lot of upgrades require it as in some cases a new contract may part of a deal, also some call handlers may offer a reduced price for a limited period. Regards Micky
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newapollo
Very Insightful Person
Very Insightful Person

on ‎19-12-2021 13:32

Hi @Anonymous 

As @LittleMick73 suggested you are probably better calling up as youmay be able to renegotiate your package at the same time and obtain a discount.

I checked the error on old forums posts and it's possible that you are on one of the older legacy packages which are no longer sold, this would mean that VM would have to perfom a manual upgrade, hence calling in.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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