Power supply doesn’t fit. Tv360 box.

[sureshd]

Hi

very annoying it’s so hard to speak to someone at Virgin Media

Trying to set up my TV360 box and have been given a power supply that doesn’t fit!

Please help!

Thanks

[roy247 · Accepted solution]

You can either wait here for a member of the forum team to respond, usually takes 2-3 day's, or call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone which might be quicker.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

[Reece_MH]

Hi sureshd,

Thanks for your post, and a warm welcome to our Community Forums.

I'm sorry to hear you've received the wrong power adapter for your TV360 box. I've had a look on our side, and can't see any contact with our team regarding this, so I'm going to drop you a private message, so I can assist you with this.

Please look out for it in the top-right, purple envelope.

Thanks,