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Ceesay20
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Power cable

Hi how can you ask for a replacement of a power cable I’ve been trying for over 4 months without any luck 

thanks

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newapollo
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Re: Power cable

Hi Ceesay20,

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (TV Faultsbut best to call between 8am and 10am to avoid call queues, or late afternoon around tea time

When calling Faults you will get the automated response asking you to press 1 for the link to online support etc.

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem by sending out a replacement power cable.

Dave

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