Virgin Media Community

[Spoony36]

Hi,

My son tripped over the 360 power cable and completely snapped the wire, can i get a new power adaptor please?

I tried calling but got sent a text message link and an engineer was so say scheduled for today but not yet showed with 15 minutes of my timeslot remaining 8am - 12pm. Have the text message confirming the appt but doesn't look like he's going to show nor can i see any appoitment when logging into my account on web

[Tom_W1]

Hi @Spoony36 thanks for your post although I'm sorry to hear of your concerns raised.

I'm more than happy to look into this for you if the engineer visit didn't happen (apologies if not), so please allow me to send you a PM and respond directly when you can!

Many thanks