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WookieeM
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Poorly 360 box - Won’t boot up

Hi, my 360 box won’t boot, yellow light flashes 2/3 times then nothing. Started about a week ago.

Power cycled many times, unplugged for an hour a few times usually won’t boot.

Reseated all cables many times too.

It has booted twice but then screen goes blank / yellow light after a few minutes use.

Broadband is working fine for everything else.

 

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roy247
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Message 2 of 13
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Re: Poorly 360 box - Won’t boot up

If it's not starting up it sounds like a faulty box and the quickest way to get a replacement would be to phone 150 from a Virgin phone and go through to faults, you could wait for a forum team member to pick this up but it maybe a couple of days.

 

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WookieeM
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Re: Poorly 360 box - Won’t boot up

Cheers, yeah thought so, really can’t face ringing 150 waste of time usually.

Support in here slower but powered by humans with no scripts!

I’ll wait for a nice support bod.

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Paulina_Z
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Message 4 of 13
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Re: Poorly 360 box - Won’t boot up

Hi @WookieeM

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're experiencing some issues with your TV box! 

Do you still need assistance in regards to your TV box? Please let us know so we can help further. 🙂

Thank you!

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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WookieeM
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Re: Poorly 360 box - Won’t boot up

Morning

Yeah box still has the same issue, tried a few more power cycles, re-insert power cable.

It’s still refusing to boot and is currently a door stop 🙂

Thanks
Kevin.
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Ayisha_B
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Message 6 of 13
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Re: Poorly 360 box - Won’t boot up

Hi Kevin, 

 

Sorry to hear you're still having issues with your box. It does indeed sound faulty!

 

Will pop you a PM now so we can clear security first and look to get this replaced for you.

 

Hope to hear from you soon 🙂

Ayisha_B
Forum Team



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Ayisha_B
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Re: Poorly 360 box - Won’t boot up

Thanks for taking the time out to confirm the details as requested via PM @WookieeM

 

I have booked a technician for you so the box can be checked over and replaced if needed. For confirmation of the time and date, please sign into your online account.

 

Let us know how the visit goes. 

Ayisha_B
Forum Team



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WookieeM
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Re: Poorly 360 box - Won’t boot up

Thankyou!!!

The appointment time is fine. Thanks for sorting it.

 

Cheers

Kevin.

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John_GS
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Message 9 of 13
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Re: Poorly 360 box - Won’t boot up

You're more than welcome 🙂 let us know how the visit goes.

Best,

John_GS
Forum Team


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WookieeM
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Message 10 of 13
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Re: Poorly 360 box - Won’t boot up

Morning, quick update.

The 360 box was swapped as it was not booting at all - No welcome screen, nowt.

 

Nice quick swap over, all working again - Thanks for booking it in.

Cheers

Kevin.

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