Showing results for 
Search instead for 
Did you mean: 

Poor picture quality mainly on streamed broadcasts

Dialled in

When watching direct TV via 360 box generally picture quality is good, some pixelation on adverts.

When watching catch-up or recorded programs issue are much worse and very pixellated 

HD programs do not look like the quality of picture before 360 upgrade


Very Insightful Person
Very Insightful Person

There's a few different bits mixed up here.

Live TV uses the co-ax cable feed, and if that is pixellated tends to indicate a signal fault.

Recorded & paused/delayed TV uses the hard drive, if that breaks up then HDD issues are the likely cause.

OnDemand & streaming uses the internet, pixellation will often be the HDMI lead but then will affect all video sources. Internet connectivity issues result in slow speeds which manifest as buffering & stuttering pictures.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Forum Team
Forum Team

Hey davidjill2018, thank you for reaching out and I am sorry you are having some pixilation issues.

Is this on most channels and programmes?

I am going to send you a PM so we can get to the bottom of this.

Please look out for the purple envelope. Thanks 

Matt - Forum Team

New around here?